From principle I like to travel with Qantas and I did quit a few times already. So earlier this year I called them asking for some connections and later on did book them then finally. So far so good ….
The day after booking there were some questions and at first they insisted on placing my wife and me into two different aircrafts, but after talking with them again all was solved soon and I got the obvious email confirmations send by them.
Now this was in early february …
Since then they called me at least up to ten times re-scheduling flights and time lines again and again. One time they told me that now daylight saving was adjusted in their systems and therefore the departure time would change one hour.
Since when do we have this confessed "senseless" daylight saving time change?!
Anyway, they are friendly, helpfully and do care …. Just I wonder why the hell it is that difficult to arrange some flights – especially when i give them so much time in advance. And what I really do not understand is why they call me and make me confirming and repeating the info that a flight departure time has changed 5 minutes. Hey, I could and would read it within their emails of course, no need to treat me like a 5 years old.
Guess it is just to ensure I can’t sue them in case I would miss the flight though.