Today I got and answered an Oracle RAC (Real Application Cluster) user survey.

They said they take my feedback very seriously (am I now important?!) and it will be used to help them to determine how best to invest in these products and the processes that support them …..  I hope it will!

To be honest I made a lot of different experiences using Oracle RAC and I’m happy about them looking for feedback. Not every experience was good I made and especially with one installation I had a lot of trouble last year before I headed of in my (then urgent needed) longer vacation.

But on the other hand nobody is perfect and with a look on those great variety of platforms and ports they do support someone I easily able to understand that the one or other issue will occur sooner or later.

And it is not only the product quality and stability defining the overall quality at all. Also the offered manufacturer support and the access to their Knowledge database  (in that case called Metalink)  are important factors for a generell success.

In this specific case I even made the acquaintanceship with an extraordinary friendly and supportive lady working for Oracle Egypt being responsible for my TAR - working together with me for several weeks trying to solve my issue - I’m still in contact today.

Last questions was (as usual for sure): Would you like to participate in future? Yes for sure, I would!!