A few days ago I wrote about my different rates, which I have with intention. For Sure!!

Now today I had an interesting discussion with a customer again. He came with some application installation manual showing me a few pages coming directly behind the "Chapter Overview" and the "Pre-Installation Requisites" telling me about that all would be stuff, I would have to do for him …..

Sure I have a contract with him about database administration, but I smiled and said: Following the service agreement we both have agreed about earlier, this here is not included within the ongoing business of your database.

Just because the manual is telling you that you need an administrative access to the dbms system, it does not necessarily means every little sql script and it’s execution is automatically a "DBA" task for me.

Somewhat baffled, he asked me what then would be included into the contract we both have?! And I said that I’m pretty happy about doing all those things mentioned within our service agreement …. (perhaps he just has to read it again )

Anyway! Later on we agreed about it’s all additional effort I will charge based on time and material when it’s done and world seemed to be save and found again!

Nevertheless, Guess  I will never understand why people automatically assume it’s "all" included within the dba’s work – just because the 4 or 5 lines instruction about what to do for setting up a proggy is beyond their horizon. (Should I be more carefully with my postings here? Gulp )